Shipping

Australian Shipping

Your order will be shipped using Australia Post or Sendle

International Shipping

Hold tight…we are brand new and working on finalising international shipping partners

Returns

Refund & Returns Policy

underthewillotree.com handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

Should you wish to return your order, please notify us within 14 days of purchase with a valid reason for return. If we are unable to resolve your complaint or further assist you, we will process a refund upon timely receipt of the goods purchased. Unopened goods will be refunded in full. The product must not have been used, show any signs of wear and tear, and the packaging must not have been damaged. If the packaging is damaged in any way or if the product has been opened / used, you will not be entitled to a refund or replacement. Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of underthewillotree.com.

What if I have an allergic reaction from using the products?

We will be happy to refund you as long as you provide us with photos of your reaction.  If you have known skin allergies, we suggest consulting your GP or testing the mask on a small patch of skin either inside of your elbow or behind your ear.

Shipping costs will be deducted from all refunds.